{"id":5971,"date":"2025-12-06T13:23:50","date_gmt":"2025-12-06T13:23:50","guid":{"rendered":"https:\/\/grootpots.com\/seguimiento-del-pedido\/"},"modified":"2026-10-22T16:51:00","modified_gmt":"2026-10-22T15:51:00","slug":"seguimiento-del-pedido","status":"publish","type":"page","link":"https:\/\/grootpots.com\/es\/seguimiento-del-pedido\/","title":{"rendered":"Seguimiento del pedido"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5971\" class=\"elementor elementor-5971 elementor-906\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-779cd009 e-flex e-con-boxed e-con e-parent\" data-id=\"779cd009\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a5f48f3 elementor-widget elementor-widget-text-editor\" data-id=\"1a5f48f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h2 class=\"wp-block-heading\">\ud83d\udce9 <strong>1. \u00bfD\u00f3nde encuentro el c\u00f3digo de seguimiento?<\/strong><\/h2>\n\n\n\n<p>El c\u00f3digo de seguimiento se env\u00eda autom\u00e1ticamente al <strong>correo electr\u00f3nico utilizado en la compra<\/strong> justo despu\u00e9s de la expedici\u00f3n del pedido.<\/p>\n\n\n\n<p>En el correo electr\u00f3nico encontrar\u00e1:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>N\u00famero de pedido<\/li>\n\n\n\n<li>Transportista responsable<\/li>\n\n\n\n<li><strong>Enlace directo para el seguimiento<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Si no encuentra el correo electr\u00f3nico, compruebe tambi\u00e9n la <strong>carpeta de spam<\/strong> o \u201cPromociones\u201d.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\">\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\ude9a <strong>2. \u00bfC\u00f3mo realizar el seguimiento de mi pedido?<\/strong><\/h2>\n\n\n\n<p>Despu\u00e9s de recibir el c\u00f3digo de seguimiento:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Haga clic en el <strong>enlace enviado en el correo electr\u00f3nico<\/strong>, o<\/li>\n\n\n\n<li>Acceda al sitio web del transportista indicado,<\/li>\n\n\n\n<li>Introduzca el c\u00f3digo en el campo de seguimiento.<\/li>\n<\/ol>\n\n\n\n<p>El sistema mostrar\u00e1:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Estado actual del pedido<\/li>\n\n\n\n<li>Movimientos en el trayecto<\/li>\n\n\n\n<li>Previsi\u00f3n de entrega<\/li>\n\n\n\n<li>Intentos de entrega realizados<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\">\n\n\n\n<h2 class=\"wp-block-heading\">\u23f3 <strong>3. Mi pedido a\u00fan no ha sido actualizado, \u00bfes normal?<\/strong><\/h2>\n\n\n\n<p>S\u00ed. Los transportistas pueden tardar algunas horas en actualizar el estado. <\/p>\n\n\n\n<p>Situaciones comunes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>C\u00f3digo emitido, pero a\u00fan sin movimientos<\/li>\n\n\n\n<li>Seguimiento disponible solo tras la recogida por parte del transportista<\/li>\n\n\n\n<li>Actualizaciones realizadas al final del d\u00eda<\/li>\n<\/ul>\n\n\n\n<p>En caso de que el estado no cambie tras <strong>48 horas<\/strong>, contacte con nosotros.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\">\n\n\n\n<h2 class=\"wp-block-heading\">\u2757 <strong>4. No he recibido el c\u00f3digo de seguimiento, \u00bfqu\u00e9 debo hacer?<\/strong><\/h2>\n\n\n\n<p>Si no ha recibido el correo electr\u00f3nico de expedici\u00f3n:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Confirme que el pago ha sido aprobado<\/li>\n\n\n\n<li>Compruebe el spam<\/li>\n\n\n\n<li>Verifique que el correo electr\u00f3nico introducido en la compra es correcto<\/li>\n<\/ul>\n\n\n\n<p>Si aun as\u00ed no encuentra el c\u00f3digo, solo tiene que enviarnos un mensaje:<\/p>\n\n\n\n<p>\ud83d\udce7 <strong><a>info@grootpots.com<\/a><\/strong><\/p>\n\n\n\n<p>Volveremos a enviar el c\u00f3digo de seguimiento sin costes adicionales.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\">\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udeab <strong>5. Mi pedido est\u00e1 retrasado, \u00bfy ahora?<\/strong><\/h2>\n\n\n\n<p>Los retrasos pueden ocurrir debido a:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Picos de volumen en los transportistas<\/li>\n\n\n\n<li>Condiciones meteorol\u00f3gicas<\/li>\n\n\n\n<li>Direcciones incompletas o incorrectas<\/li>\n\n\n\n<li>Fallos de comunicaci\u00f3n en la entrega<\/li>\n<\/ul>\n\n\n\n<p>Si nota un retraso significativo, contacte con nosotros enviando:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>N\u00famero de pedido<\/li>\n\n\n\n<li>Nombre completo<\/li>\n\n\n\n<li>C\u00f3digo postal de la entrega<\/li>\n<\/ul>\n\n\n\n<p>Nuestro equipo realizar\u00e1 el seguimiento directamente con el transportista.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\">\n\n\n\n<h2 class=\"wp-block-heading\">\ud83e\uddd1\u200d\ud83d\udcbb <strong>6. Atenci\u00f3n al Cliente<\/strong><\/h2>\n\n\n\n<p>Si tiene cualquier duda sobre el estado de su pedido o sobre el seguimiento:<\/p>\n\n\n\n<p>\ud83d\udce7 <strong>Correo electr\u00f3nico:<\/strong> <a>info@grootpots.com<\/a><br\/>\ud83c\udf31 Grootpots \u2014 Productos de Jardiner\u00eda Entregados en su Puerta<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\ud83d\udce9 1. \u00bfD\u00f3nde encuentro el c\u00f3digo de seguimiento? El c\u00f3digo de seguimiento se env\u00eda autom\u00e1ticamente al correo electr\u00f3nico utilizado en la compra justo despu\u00e9s de la expedici\u00f3n del pedido. En el correo electr\u00f3nico encontrar\u00e1: N\u00famero de pedido Transportista responsable Enlace directo para el seguimiento Si no encuentra el correo electr\u00f3nico, compruebe tambi\u00e9n la carpeta de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-5971","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/grootpots.com\/es\/wp-json\/wp\/v2\/pages\/5971","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/grootpots.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/grootpots.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/grootpots.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/grootpots.com\/es\/wp-json\/wp\/v2\/comments?post=5971"}],"version-history":[{"count":5,"href":"https:\/\/grootpots.com\/es\/wp-json\/wp\/v2\/pages\/5971\/revisions"}],"predecessor-version":[{"id":5996,"href":"https:\/\/grootpots.com\/es\/wp-json\/wp\/v2\/pages\/5971\/revisions\/5996"}],"wp:attachment":[{"href":"https:\/\/grootpots.com\/es\/wp-json\/wp\/v2\/media?parent=5971"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}